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Online Consular Grievances Monitoring System(MADAD)

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 Government of India has launched  online consular Grievances Monitoring System (MADAD). This consular Complaints Monitoring System has been set up to facilitate online logging and tracking of complaints pertaining to consular services by complainants, and to effectively monitor and process by corresponding Indian Mission / Post abroad.

One needs to first register as a user of the complaints monitoring System at portal (www.passportindia.gov.in) in order to log complaints or provide feedback( suggestions/appreciation).

Under the header menu ‘CONSULAR SERVICES’ in the home page of online passport seva portal and by clicking the submenu ‘Log and Track Complaints”  any one can register their complain. The portal visitor can login if she/he already has an account, else he/she will need to first register as a user by clicking the “Register” link.

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Embassy of India, Minsk
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